Terms of Use
Terms & Conditions
Effective Date: May 14, 2026
Welcome to Innovera Software Solutions Pvt Ltd (“Innovera”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website, communication with us, and engagement with our digital services.
Our website is:
https://weinnovera.com
By accessing our website, submitting an enquiry, requesting a quote, or using our services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.
1. About Innovera
Innovera Software Solutions Pvt Ltd provides digital services including website development, Shopify development, MVP development, app development, UI/UX design, government solutions, software development, SaaS platforms, eCommerce solutions, dashboards, and custom web applications.
Information on this website is provided for general business and service information purposes only.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website in a way that violates any applicable law
- Attempt to hack, damage, overload, or disrupt the website
- Attempt to gain unauthorized access to our systems, server, admin area, database, or connected services
- Upload malicious code, viruses, spam, or harmful content
- Copy, scrape, reproduce, or misuse website content without permission
- Misrepresent your identity or submit false information
- Use our website to send abusive, harmful, illegal, or misleading messages
We reserve the right to restrict access to our website or services if we believe a user is misusing them.
3. Website Content
All content on this website, including text, graphics, images, service descriptions, portfolio content, designs, icons, layouts, branding, and other materials, is provided for informational and promotional purposes.
We try to keep the information accurate and updated, but we do not guarantee that all website content will always be complete, error-free, or current.
We may update, edit, remove, or change website content at any time without prior notice.
4. Services Information
The services described on our website are general descriptions of what we offer. Actual project scope, pricing, timeline, deliverables, responsibilities, revisions, support, and payment terms are agreed separately through written communication, proposal, invoice, agreement, or contract.
Nothing on the website should be treated as a fixed offer, guaranteed price, guaranteed timeline, or guaranteed result unless confirmed in writing by Innovera.
5. Quotes, Proposals, and Project Discussions
When you request a quote or discuss a project with us, we may ask for project details, goals, required features, timeline, budget, technical access, and other relevant information.
Any estimate, proposal, or recommendation we provide is based on the information available at that time. If project requirements change, the scope, cost, timeline, and deliverables may also change.
A project is considered confirmed only when both sides agree on scope, payment terms, and required conditions.
6. Client Responsibilities
For smooth project execution, clients are responsible for providing accurate information, timely feedback, required content, approvals, access credentials, brand assets, hosting/domain details, third-party account access, and any materials needed for the project.
Project delays may occur if required information, access, content, feedback, or approvals are not provided on time.
Clients are responsible for ensuring that any content, images, logos, trademarks, documents, product data, or materials they provide do not violate any third-party rights.
7. Payments and Billing
Payment terms are agreed separately for each project.
Depending on the project, we may require advance payment, milestone payments, monthly payments, maintenance fees, or final payment before delivery, deployment, handover, or access transfer.
Unless otherwise agreed in writing:
- Work may not begin until the required advance payment is received
- Project files, source code, credentials, or final deliverables may be withheld until pending payments are cleared
- Additional work outside the agreed scope may require additional payment
- Delayed payments may delay delivery, support, maintenance, or future work
All payment obligations should be followed according to the invoice, proposal, agreement, or written confirmation shared with the client.
8. Project Scope and Revisions
Each project has a defined scope. The scope may include specific pages, features, modules, designs, integrations, revisions, or deliverables.
Work that is not included in the agreed scope may be treated as additional work and may require a separate quote, timeline, and payment.
Revisions are provided according to the agreed project terms. Revisions do not include complete redesigns, new features, major changes in direction, or work outside the original scope unless agreed separately.
9. Timelines and Delays
We aim to complete projects within the agreed timeline. However, timelines may change due to factors such as:
- Delay in client feedback
- Delay in content, credentials, or approvals
- Change in requirements
- Third-party service issues
- Hosting, domain, API, or payment gateway delays
- Technical complexity discovered during development
- Unforeseen bugs or compatibility issues
We are not responsible for delays caused by client-side dependencies, third-party platforms, hosting providers, domain providers, payment processors, or external services.
10. Third-Party Services and Platforms
Some projects may require third-party services such as hosting, domains, payment gateways, Shopify, WordPress, APIs, Google services, cloud storage, analytics tools, email providers, plugins, themes, or other software.
Third-party services are governed by their own terms, pricing, limitations, policies, and availability.
We are not responsible for:
- Third-party downtime
- Third-party pricing changes
- Third-party account suspension
- API changes
- Plugin or theme issues
- Payment gateway approval delays
- Hosting or domain problems
- Changes made by external service providers
Clients are responsible for paying any third-party fees unless otherwise agreed.
11. Hosting, Domain, and Deployment
If we assist with hosting, domain, or deployment, we do so according to the agreed project scope.
The client is responsible for maintaining ownership of their domain, hosting account, business email, third-party accounts, and payment methods unless a separate managed service agreement exists.
We strongly recommend that clients keep their own access records secure and updated.
12. Intellectual Property
Unless otherwise agreed in writing:
- Website content, brand assets, logos, images, text, and materials provided by the client remain the client’s property.
- Pre-existing tools, libraries, frameworks, reusable code, internal processes, design methods, and development techniques used by Innovera remain the property of Innovera or their respective owners.
- Final project ownership terms depend on the project agreement, payment completion, and agreed deliverables.
- Source code, design files, or project files may be handed over only if included in the agreed scope and after required payments are cleared.
We may showcase completed work in our portfolio, website, social media, or marketing materials unless the client requests confidentiality in writing and we agree.
13. Portfolio Use
We may display project names, screenshots, descriptions, industry category, or general project details in our portfolio to demonstrate our work.
If a project is confidential or under a non-disclosure agreement, the client must inform us in writing before or during the project.
14. Confidentiality
We respect confidential project information shared by clients.
We will not intentionally disclose confidential business information, credentials, private documents, or sensitive project details to unauthorized parties.
However, confidentiality does not apply to information that:
- Is already public
- Becomes public without our fault
- Was known before disclosure
- Is required to be disclosed by law or legal process
- Is shared with necessary team members or service providers for project delivery
15. Support and Maintenance
Support and maintenance are provided only if included in the project scope or agreed separately.
Maintenance may include bug fixes, updates, monitoring, minor adjustments, backups, security checks, or technical support, depending on the agreement.
Support does not automatically include new features, redesigns, third-party changes, major upgrades, content entry, SEO campaigns, or ongoing management unless agreed separately.
16. Bugs and Technical Issues
We aim to deliver stable and tested work. However, software and websites may still experience bugs, compatibility issues, or errors after launch.
If a bug is related to our agreed work and reported within the agreed support period, we will review and address it according to the project terms.
Issues caused by third-party changes, client edits, hosting problems, plugin updates, server changes, unauthorized modifications, malware, or external systems may require additional paid work.
17. No Guarantee of Results
We aim to provide high-quality digital solutions, but we do not guarantee specific business results, search engine rankings, revenue, sales, traffic, leads, customer growth, app downloads, or approval from third-party platforms.
For SEO, marketing, performance, or business growth, results may depend on many factors outside our control, including competition, content quality, market demand, budget, backlinks, user behavior, search engine updates, and ongoing effort.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Innovera will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of business, loss of data, loss of reputation, website downtime, or third-party service failure.
Our total liability for any claim related to services will not exceed the amount paid by the client for the specific service giving rise to the claim, unless otherwise required by law.
19. Indemnification
You agree to indemnify and hold Innovera, its directors, employees, contractors, partners, and representatives harmless from claims, damages, losses, liabilities, costs, or expenses arising from:
- Your misuse of our website or services
- Your breach of these Terms
- Content or materials you provide
- Violation of third-party rights
- Illegal or unauthorized use of delivered work
- Any claim related to your business, users, customers, or operations
20. Communication
Official project communication may take place through email, WhatsApp, phone, project management tools, meetings, or any channel agreed between us and the client.
Clients are responsible for reviewing messages, providing timely responses, and confirming approvals clearly.
21. Termination of Services
Either party may stop working together according to the agreed project terms.
We may suspend or terminate services if:
- Payment is delayed
- Required information is not provided
- The client requests illegal or unethical work
- The client misuses our services
- There is abusive, threatening, or inappropriate behavior
- The project becomes impossible to continue due to external factors
Any completed work, pending payments, refunds, or handover matters will be handled according to the agreed terms.
22. Refunds
Refund terms depend on the project agreement.
Unless agreed otherwise:
- Advance payments may be non-refundable once work has started
- Payments for completed milestones are non-refundable
- Refunds are not provided for delays caused by the client
- Refunds are not provided for change of mind after work has been completed
- Any refund request will be reviewed based on work completed, time spent, resources used, and agreed scope
23. Prohibited Work
We reserve the right to refuse projects that involve illegal, harmful, deceptive, abusive, exploitative, or unethical activity.
This may include, but is not limited to:
- Hacking or unauthorized access
- Fraudulent systems
- Malware, phishing, or spyware
- Illegal gambling systems
- Deceptive financial schemes
- Copyright infringement
- Fake identity systems
- Harmful or abusive content
- Any work that violates applicable law or platform rules
24. External Links
Our website may contain links to third-party websites or platforms. These links are provided for convenience only.
We are not responsible for the content, security, availability, accuracy, or policies of third-party websites.
25. Privacy
Your use of our website and services may involve sharing personal or business information with us. Our handling of such information is explained in our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, and protect information.
26. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised effective date.
By continuing to use our website or services after changes are posted, you agree to the updated Terms.
27. Governing Law
These Terms & Conditions are governed by the laws of Pakistan, unless otherwise agreed in a separate written contract.
Any disputes will first be handled through good-faith discussion. If unresolved, disputes may be handled through the appropriate legal forum according to applicable law and the agreed terms between the parties.
28. Contact Us
If you have questions about these Terms & Conditions, you can contact us at:
Innovera Software Solutions Pvt Ltd
Website:
https://weinnovera.com
Email:
info@weinnovera.com
Phone:
+92 328 5969 289
Service Area:
Pakistan and international clients